Our Shipping Policy
Thank you for visiting and shopping at canvasframed.ca. Following are the terms and conditions that constitute our Shipping Policy.
Domestic and International Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. It usually depends on the product and delivery address. Hence they are dynamic. Below are mentioned estimated costs.
*Swipe the table below to see complete information (applicable on some mobile devices).
| Destination | Shipment method | Estimated delivery time | Shipment cost |
| Domestic | UPS / FedEx / DHL Standard | 4-7 business days | $5.00 |
| Domestic | UPS / FedEx / DHL Express | 2-6 business days | $10.00 |
| International | UPS / FedEx / DHL Standard | 8-15 business days | $20.00 |
| International | UPS / FedEx / DHL Express | 5-12 business days | $30.00 |
* Delivery delays can occasionally occur. FREE Shipping mentioned at the product page when available.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Unfortunately, we are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). This is because every country has different rules and regulations and the customers are expected to review them before placing the order.
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. You may also initiate a refund subject to our refund policy.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
FAQs
Few common questions related to shipping and delivery are answered here. Please email your queries to support@canvasframed.ca if you have any queries.